Gooched78Caprice Sun Mar 15, 2015 12:44 pm
So Friday came and gone... Everything went on and looked awesome. I am however wanting to move the exhaust out a little to add a little more clearance to feel comfortable about the distance between the rear bags and exhaust, right now it's only 2.5-3", looking to make 4"+. Anyway, I was getting ready to put the wheels back on and take everything off the stands
so I went to set the rebound adjustments on the shocks. The rear shocks turn all the way counter clockwise and stop, drivers side turns all the way counter clockwise and stops, passenger side turns, and turns, and turns
never stops. Call in to Ridetech... I believe it was Ryan? I was speaking with, "This happens from time to time when they don't make the stem long enough for the valve adjustments to properly seat and connect to the internal piece for the adjustment so unfortunately it's stuck on the stiffest setting."
So I told them about the lower springs plates and waiting for them and now get everything together and now I have this issue. Yes, I wished that I would have checked these when I first received them and that is definitely my fault. I also understand and realize there tends to be a problem when you manufacture things from time to time but this is in my humble opinion is when it's a good time for customer service to shine when you spend top dime for a product. I did let him know this is now about 5 weeks from when I placed an order and wanted to know if I could pay the $450 for a shock to have shipped to me now and then have it credited back to me once they receive my return. He told me they will need to have it shipped back and they will need to inspect and rebuild it which only takes a day or two so it should be about another 2 week turn around time. So I asked if I can pay extra to have it taken care of more expeditiously. I then explained that I have had plans for this car that are now falling through with these delays. Then I was told that if I pay for expedited shipping to get it back to them then they will pay for expedited shipping to get it back so I am looking at hopefully a turn around time of only a week at best but I don't think with two days for repair and shipping that it will be here by next weekend. We shall see...
I might try again on Monday to pay for one and have them credit me once they receive the one I sent back since it's never been actually used on the road and only mounted on the car. I am not a big fan of Refurbished things as well, which is what I feel this would be considered now. If it wasn't right the first time I don't want to find out later what else might have been off on that Shock/spring combo even if they are rebuilding it. That's just me, maybe I am just nitpicking. Any thoughts?